Return Policy


At bcv-boleslawiecpottery.co.uk we offer returns for all items within 30 days of receipt of delivery. All items sold on bcv-boleslawiecpottery.co.uk follow our return policy.
 
At bcv-boleslawiecpottery.co.uk we want you to be delighted every time you shop with us. However, we do understand you may want to return items and by law you have the right to cancel the merchandise within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
 
At bcv-boleslawiecpottery.co.uk returns are easy with our online Contact us page. All you need to do is to send us a message, return request with your order number. As we use an Amazon-generated return labels you will receive one, free of any charge to return your item.

It can take up to 5 - 7 days for an item to reach Amazon fulfilment centre once you return it. Once the parcel is received at Amazon's fulfilment centre, it takes 2 business days for the refund to be processed and 2-5 business days for the refund amount to reflect in your account.
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